Addressing disability at Norfolk County Council HQ

As part of NPS’s redesign and refurbishment of Norfolk County Council’s County Hall headquarters, the client challenged us to carefully incorporate a range of design features which assisted staff and visitors with varying disabilities.


This work has since been commended after the County Council was given the Disability Confident award at the 2016 MJ awards. It recognises the authority as an exemplar employer of disabled people. 


The team ensured inclusivity was one of their design principles from the outset and wherever possible went beyond current building regulations requirements to make the building fit for now and into the future.


A subtly inclusive series of design features, covering automatic doors, toilet facilitates, sound proofing, lighting, furniture and desk layout, emergency systems, interior colour schemes and signage were all developed by the NPS project team.


NPS responded to extensive consultation which took place with disabled employees throughout the project, and initial feedback is that the working environment has improved significantly. 


The MJ judges praised Norfolk County Council’s “clear and comprehensive strategy with innovations which have never been attempted before” and added that “organisations should be encouraged to go and see the results to duplicate in other areas”.


NPS provided project and cost management, as well as integrated design and energy management services for the project.