Customer Care Policy

To recognise the importance of the customer to the success of the business by:-

• Seeking a thorough understanding of the customer requirements.
  
• Striving to meet customer needs in an honest and professional way within agreed timescales.


• Responding to communications from clients without delay.
  
• Continually seeking customer views on the performance of NPS.


• Maintaining systems to monitor customer care to ensure standards are maintained or improved wherever possible.
  
• Ensuring that all staff within NPS are aware of the NPS Mission Statement.